How to setup WhatsApp Integration

Modified on Tue, 23 May 2023 at 03:06 PM

Here are some use cases for this feature:


1-    Enables the bulk transmission of WhatsApp template messages to customers.

2-    Can be used for delivering reminders or template messages to customers.

3-    Sends reminders to customers who place advance orders but haven't placed their orders by the specified deadline.




Setup Guide:



Step 1. WhatsApp Business API Application: 

In this article, we will discuss how to set up Gumtrue with Freshchat, one of the multiple WhatsApp Business API partners that Gumtrue supports. If you already use Freshchat for customer service, it's a great option to consider since Freshchat doesn't charge any additional fees to use the WhatsApp API. However, it's worth noting that the integration isn't exclusive to Fresh chat. You can also use the WhatsApp API directly from Facebook or other suppliers like Twilio. 




Step 2. Get the API Token and URL from Freshchat. 



If you are using Freshchat Omnichannel:




If you are using Freshchat CRM:



This API Token and URL will be required later for adding it in the System variables of Gumtrue. 


Step 4. Add API Connection details to Gumtrue. 


To access the relevant settings, navigate to the Control Panel in Gumtrue's Main Menu, then proceed to System Variables and locate the setting names that begin with "fc".




- Copy the Token from Step 2 and provide it to us so we can update it for you from the backend

- Paste the approved template names separated by commas. 

- Paste the Namespaces that was copied from Facebook Business Manager.

- Add your WhatsApp number. e.g.: +443303900809




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